IT Support Specialist

Summary

Join Vosyn, a leading Language Synthesis AI firm, as an IT Support Specialist for a 3-month, 520-hour Master's level internship. This remote (with hybrid options in Toronto) role offers an hourly compensation of $32. You will provide technical support, troubleshoot IT issues, maintain IT systems, manage user accounts, and monitor system performance. The internship provides hands-on experience, collaboration with senior management, and valuable skills development. Vosyn is a fast-growing company preparing for an IPO, offering a unique opportunity to contribute to a dynamic environment.

Requirements

• Completed Bachelor’s degree in Information Technology, Computer Science, or a related field required
• Strong problem-solving and analytical skills, with a passion for troubleshooting IT issues
• Familiarity with operating systems (e.g., Windows, macOS, Linux) and networking protocols
• Experience with IT support tools and platforms (e.g., remote desktop, ticketing systems)
• Proficiency in system maintenance and security best practices
• Excellent communication skills to effectively assist end-users and collaborate with teams
• Highly organized and able to prioritize tasks in a fast-paced environment
• Ability to work both independently and collaboratively
• Strong problem-solving skills and attention to detail

Responsibilities

• Provide technical support for hardware, software, and network issues to ensure uninterrupted operations
• Troubleshoot and resolve IT problems in a timely and effective manner
• Assist in maintaining and upgrading IT systems, including servers, networks, and devices
• Manage user accounts, permissions, and access control in compliance with security policies
• Monitor system performance and proactively identify potential technical issues
• Install, configure, and update software and hardware systems as required
• Document IT processes, solutions, and user guides to support team knowledge sharing
• Collaborate with teams to implement IT solutions that align with organizational goals

Preferred Qualifications

• Master’s program enrollment or completion is preferred but not mandatory
• Certifications such as CompTIA A+, Network+, or similar are a plus

Benefits

• Hourly ($32)
• Remote (with hybrid options in Toronto)