Student Support Specialist

Summary

Join Miaplaza, a rapidly growing online high school, as a Student Support Specialist! This fully remote, asynchronous role focuses on building positive student relationships, coaching student growth, monitoring progress, and managing student data. You will facilitate group interventions, develop support programs, manage academic interventions, and hold regular meetings with students and families. The role also involves monitoring student progress, determining appropriate interventions, building relationships, providing updates to the academic team, and suggesting school improvements. You will collaborate with teachers, advisors, and other staff to support student success and participate in professional development. This position requires a bachelor's degree and at least two years of experience in academic interventions.

Requirements

• At least two years of proven experience in middle and/or high school academic interventions
• Bachelor's degree or higher in education, special education, psychology, or a related field
• Strong interpersonal and communication skills, with the ability to engage effectively with students, parents, and staff
• Flexibility to adapt to the evolving needs of a developing online school environment
• Adept at learning new online tools and comfortable working in an online environment

Responsibilities

• Facilitate regular synchronous group interventions to foster student success
• Assist in the development of programs and resources to support students on an individual basis or in group settings
• Manage academic interventions for students demonstrating inadequate progress, as well as for students requiring additional academic supports such as accommodations, modifications to academic plans, etc
• Hold regular meetings with students and families to develop plans and strategies for academic improvement
• Assist students in setting realistic, achievable goals and monitor their progress towards these goals
• Monitor student grades, progress, and other relevant data to identify trends and areas for academic support and intervention
• Determine appropriate student interventions and recommendations based on the student’s prior performance, intervention history, learning challenges, and our established intervention plan
• Build relationships with students and families to establish trust and create a safe environment
• Provide regular updates to the academic counseling team and school administrators on student progress and intervention outcomes
• Consult with the academic counseling team to target students most in need of intervention support
• Suggest improvements to the school's policies, services, and overall efficacy based on data and intervention experiences
• Maintain accurate and comprehensive records of student progress, interventions, and outcomes, maintaining confidentiality and objectivity where appropriate
• When necessary, discuss unenrollment with families and provide unenrollment recommendations to MOHS administration, all with an intent for the student’s best interests
• Coach and provide best practice guidance to advising staff on intervention strategies and student support
• Work collaboratively with teachers, advisors, academic counselors, and other school staff to support student success
• Work toward solutions for the challenges of online learning environments while leveraging the unique opportunities specific to it
• Understand the importance and value of intervention work, maintaining professional objectivity to assess the effectiveness of interventions
• Participate in professional development opportunities to stay current with best practices in online education and student intervention
• Demonstrate willingness to support or step into other roles during times of busy seasons or times of light intervention need
• Exemplify our core values in everything you do

Preferred Qualifications

• Experience supporting students with specific learning needs, particularly in an online setting
• Experience in other areas of education, such as teaching, curriculum development, assessment design, or assessment administration
• Experience with neurodiversity-affirming practices
• Proficiency in Google Suite and/or Airtable

Benefits

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more
• All employees are eligible for a 401(k) retirement plan with employer match
• PTO is all-purpose time off, and combines traditional vacation and paid sick leave plans into one flexible, inclusive policy. Eligible employees can use PTO for all kinds of absences including: vacation, holidays, illness, injury, family leave, and other personal business. Full-time employees receive 16 hours of floating holiday PTO per quarter and accumulate additional PTO at the rate of 1 hour per every 17 hours worked. Annually, this amounts to approximately 122 hours per year or 15 eight-hour days on average
• Parental leave, and other perks and benefits are also available
• All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children in their lives