CG Tech Services is hiring a
IT Systems Administrator

Summary

CG Tech Services is seeking a Remote IT Systems Administrator to provide quality IT support to clients in a fast-paced environment. The ideal candidate should be detail-oriented, have excellent communication skills, customer service experience, and the ability to work under deadlines. Preferred experience includes managing Windows operating systems and Office 365 administration.

Requirements

• Service-oriented, collaborative approach to client and teammate relationships
• Excellent spoken and written English communication skills
• Must be detail-oriented; provide consistent and timely follow-through and documentation
• Exemplary customer service skills, preferably with experience supporting external clients
• Ability to work under deadline and on schedule and to plan work so that it is completed on time
• Able to take the lead when needed, accept direction and feedback, and function as a member of a team
• Ability to work regular business hours in the Seattle, Washington time zone (Pacific Standard Time 8-5) and some after hours for emergencies, projects, or maintenance
• You will need to provide your own computer that is running Windows 10/11
• Allow us to install software on your computer to keep it up to date with security patches and anti-virus
• Having a consistent power supply is essential
• Have a quality headset that connects to your computer to use our VoIP phone system
• Have internet access of at least 30 Mbps download and 20 Mbps upload speeds

Responsibilities

• Provide technical support for our clients on workstations, servers, and networking equipment
• Operate as part of the team responsible for the continued maintenance, operation, and security of client systems
• Implement support tools and automation required to deliver on SLAs
• Use ticketing system to communicate with clients, manage schedule and workload, and to compile detailed notes
• Participate in shared 24x7 weekly on-call schedules
• Attend training and pursue certifications as required
• Answer phones to assist clients with technical issues
• Provide expert recommendations for system upgrades, replacements, and new service additions to assist with client issues or holes in services
• Implement, maintain, and upgrade the client and business systems and services
• Complete other duties as assigned

Preferred Qualifications

• Minimum 4 years of experience managing all current Windows client and server operating systems
• Office/Microsoft 365 administration experience
• Minimum 2 years of experience installing, administering, troubleshooting network equipment, such as firewalls, switches, wireless access points, etc
• Having two monitors/screens is highly recommended