Security Risk Advisors is hiring a
IT Systems Coordinator Co-op

Summary

Join Security Risk Advisors as an IT Systems Coordinator to provide IT expertise in deploying and supporting employee systems both on-site and remotely. The ideal candidate will collaborate with team members to provide timely solutions to user problems, provide information and recommendations regarding configurations and installations, and develop strategies for improving IT processes company wide.

Requirements

• Punctuality and timely attendance to external client and internal stakeholder needs
• Bachelor’s degree in Information Technology or similar field of study, or equivalent Information Technology training and experience
• Passion for learning about IT systems and equipment
• Excellent verbal and written communication skills
• Ability to prioritize and manage multiple tasks concurrently
• Excellent organizational skills

Responsibilities

• Provide front-line technical support and education to on-site and remote employees by diagnosing and resolving software, hardware, and mobile application issues
• Respond proactively to production issues (e.g., user needs, software and hardware updates, networked hardware installation). Follow up with internal customers to ensure their systems are functional
• Set up new employees with the correct access to systems and equipment
• Report user feedback and potential product requests
• Work with vendors to troubleshoot issues or to analyze new products
• Be responsible for IT asset tracking (phones/laptops)
• Configure and install new computers using standard software image and packages. Migrate existing users from old to new hardware
• Move/Add/Change activities, maintaining accounts for end users as directed by documented procedures and policies, software installs, and various IT requests

Benefits

• Robust internal training program, plus Company-paid external training
• Mental Health Services: SRA has partnered with BetterHelp to provide SRA employees with free mental health support