Respect is hiring a
IT Systems Support Officer

Summary

The job is for an IT Systems Support Officer at Respect Aged Care, a growing not-for-profit organization. The role involves providing quality support to the organization's environment, managing IT infrastructure, achieving service level agreements, developing documentation, procuring equipment, and contributing to IT projects. Previous IT Helpdesk and Support experience and Microsoft Certified Professional (MCP) or Fundamentals certification are required.

Requirements

• Microsoft Certified Professional (MCP) or Fundamentals certification
• Previous IT Helpdesk and Support experience

Responsibilities

• Provide support for all IT-related matters
• Manage all Desktop, and Windows infrastructure
• Achieve agreed service level agreements
• Develop and maintain knowledge base documentation
• Manage procurement activities and logistics of equipment requests
• Contribute to IT-related projects
• Work with third-party vendors as required
• Other associated tasks as directed by Respect

Preferred Qualifications

• Office 365 administration
• Printer management and administration
• Microsoft Active Directory
• Microsoft Remote Desktop Services
• Networking basics
• 3CX
• Jira and Confluence

Benefits

• Competitive salary and entitlements
• Pay incentives including not-for-profit salary packaging
• Meaningful work in a purpose-driven organisation
• Long-term employment in a recession-proof sector
• Learning, development, and growth opportunities
• Discounted private health insurance