Shift Markets is hiring a
Systems Support Specialist

Summary

The job is a remote-based Systems Support Specialist position at Shift Markets, a company in the traditional finance and FX space focusing on digital assets. The role involves working with backend trading systems for FX and cryptocurrencies, troubleshooting issues, helping clients set up and configure exchanges, and communicating with C-level executives and business owners.

Requirements

• Solid understanding of general trading knowledge
• Familiarity with office, communication, and CRM tools (Excel, Skype, Slack, Zoho, etc.)
• Fluency in written and spoken English, with the ability to communicate effectively with clients who have limited proficiency in English
• Experience with backend trading support systems is required; candidates will not be considered if they have only trading experience or user support experience
• Level C2 English is required

Responsibilities

• Being the primary point of contact for clients, including: responding promptly to all inquiries & issues across multiple business lines through approved communication channels and following up through resolution of all inquiries & issues
• Troubleshooting and resolving or escalating issues involving: price streaming and service outages, order executions, liquidity, and trade calculations; and deposits & withdrawals
• Trading platforms usage, including: user signups/logins, KYC submissions, and placing/canceling orders and trades
• Helping clients and Shift’s internal teams setup and configure FX & crypto exchanges and related technology stacks. This includes: adjusting pricing spread markups, trading commissions, margin-related settings, and order execution routing & rules

Preferred Qualifications

• Knowledge of FX brokerage and crypto exchange operations is a plus
• Knowledge of MT4, MT5, or other FX and crypto trading platforms is a plus
• Experience in FX, CFDs, equities and cryptocurrency markets is strongly preferred

Benefits

Compensation is based on experience. $700 - $1,500 a month