Opendoor is hiring a
IT Technician

Summary

Join our IT Support team as an integral member and play a vital role in enabling employees to work effectively and securely. Troubleshoot issues, respond to support tickets, and ensure device and application inventory accuracy.

Requirements

• OKTA: For managing single sign-on and identity management
• JAMF: For managing Apple devices in an enterprise environment
• G Suite: For handling various Google applications and services
• Confluence: For creating and managing documentation and collaboration
• Freshservice: For IT service management and support ticketing

Responsibilities

• Responding to support tickets from a diverse user base; experience with Freshservice is a plus
• Acting as an escalation point for Junior Technicians
• Remotely resolving application and hardware issues
• Managing and maintaining our expanding user base in G Suite
• Administering cloud applications within our single sign-on environment (OKTA)
• Collaborating with the IT team to develop and implement optimal solutions
• Leading process improvements within the Service Desk
• Supporting the onboarding team, as well as the offshore network, security, and engineering teams
• Creating technical documentation, knowledge base articles, and self-service guides for end users
• Developing a comprehensive understanding of our IT infrastructure
• Tracking and managing IT assets