Resource Innovations is hiring a
Senior Customer Service Technician

Summary

Join our growing team as a remote Senior Customer Service Technician, utilizing your interpersonal and technical skills to assist customers in achieving their energy saving goals.

Requirements

• Must be able to work independently with minimal supervision, follow detailed step-by-step directions, and meet deadlines
• Excellent in the Microsoft Office suite (Excel, Word, PowerPoint, Outlook, and Access); a computer skills test will be required as part of the interview process
• Excellent customer service skills, including a high level of follow up skill and professionalism
• Interest in sustainability and passionate about making a meaningful impact on the environment

Responsibilities

• Maintains customer confidentiality at all times in accordance with established client policies and procedures
• Provides customer service support to various Resource Innovations clients across the United States, including answering a multi-line phone system, email, and chat inquiries, ensuring a high level of customer satisfaction
• Supports customers in making educated decisions about their energy usage, including a high level of technical support for products sold
• Act as a liaison between contractors and customers for the purpose of gathering data surrounding installation and suitability of energy efficient products for the home
• Provide a high level of follow up, including after installation calls to customers
• Provides administrative support which includes, but is not limited to data entry, reporting, and electronic record keeping
• Produces and maintains documents for the warehouse and office using Excel and other applications

Preferred Qualifications

• Strong preference for a candidate with a technical background
• Supervisory experience preferred

Benefits

• Competitive salaries based on candidate's qualifications
• Three weeks paid vacation per year, paid holidays
• A 401(k) plan with employee matching funds
• A discretionary bonus
• An overall comprehensive benefits package