iT1 is hiring a
Service Desk Technician II

Summary

Join iT1, a leading national technology solution provider, as a motivated Service Desk Technician II to provide professional and excellent Service Desk Support.

Requirements

• 3-5 years’ experience in call center or service desk environment
• Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11
• Office 365 Support
• User creations/terminations (tasks/requests)
• End-user self-service tools
• Cloud support – multiple device data syncing
• ConnectWise or other ticketing systems
• Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc
• Internet Service Provider (ISP), Cable Modem, and Internet Support
• Effective troubleshooting and documentation skills
• Experience navigating a knowledge base
• Proficient use of Microsoft Office applications
• IT troubleshooting
• Strong organization, time management, and prioritizing skills
• Completed High School Diploma/GED
• Associate Degree in Technical Field

Responsibilities

• Provides support via phone, e-mail and chat to employees of corporate clients
• Assists users in troubleshooting Outlook
• Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)
• Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)
• Provides support for mobile devices including configuration and email sync
• Handles 50-60 issues per day efficiently and appropriately
• Maintains regular and punctual attendance
• Utilizes Active Directory database to reset network passwords
• Assists users in adding and changing network printers
• Provides technical support for VPN connectivity issues
• Controls user’s computers utilizing remote access tools
• Troubleshoots remote access connectivity problems

Benefits

• Insurance: Health Insurance, Vision, Dental, and Life Insurance
• Leave and Holidays: Paid Vacation, Paid Holidays
• Retirement: 401K Plan with company match (eligible after 1 year of employment)