Remote IT Technician I

Summary

Join Intelligent Technical Solutions as our Technician I, providing onsite and remote IT support, resolving technical issues with little or no assistance, and handling a range of tasks from system updates to hands-on troubleshooting.

Requirements

• Experience with Windows and Mac OS troubleshooting
• Prior experience in Helpdesk support or a similar role
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
• Valid driver's license and access to a vehicle for client visits

Responsibilities

• Resolve workstation operating system issues of any kind
• Resolve printer issues of any kind
• Resolve standard business application (Office, etc.) issues of any kind
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
• Perform basic networking troubleshooting related to desktop connectivity
• Answer incoming Quick Fix calls from clients

Benefits

• Paid US Holiday
• Paid Time Off
• Comprehensive Health Plans
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Retirement Security
• Health & Wellness Program
• Salary Advancement