Technician II

Summary

Join Intelligent Technical Solutions as our Technician II and provide both onsite and remote IT support to our clients. You will be responsible for resolving a wide range of technical issues, from workstation operating system problems to network troubleshooting. This role requires experience in helpdesk support, application troubleshooting, and PC deployments. Proficiency in supporting various software and hardware is essential. The position offers competitive pay, comprehensive benefits, and opportunities for professional development. Apply now and contribute to our high standards of IT service.

Requirements

• Experience with Windows and Mac OS troubleshooting
• Minimum two years in Helpdesk support or a similar role
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits

Responsibilities

• Resolve workstation operating system issues of any kind
• Resolve printer issues of any kind
• Resolve standard business application (Office, etc.) issues of any kind
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
• Resolve basic server issues
• Resolve basic networking issues
• Answer incoming Quick Fix calls from clients

Preferred Qualifications

• Experience with Managed Service Providers (MSPs)
• Active IT Certifications

Benefits

• Medical Insurance Plan
• Dental & Vision
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)
• Supplemental Health Plans (Employee-paid)