ManpowerGroup Greece is hiring a
Junior Client Support Coordinator, Greece

Summary

The job description is for a Client Support Coordinator position at a leading software and services provider in the financial, retail, and hospitality sectors. The role involves managing customer service delivery from incident reporting to resolution. The preferred working model is hybrid (2 days remote, 3 days at the office).

Requirements

• Technical/Vocational certification or High School diploma
• 0-1 years of related experience, ideally in Technical Support or Customer Care related roles
• Ability to understand the lifecycle of Technical Services (from reporting to final fix)
• Demonstrated proficiencies with Microsoft Office Suite software; you will be working a lot with Outlook and Excel (Tables, Filters, basic Graphs)
• Ability to work in a fast-paced environment, time management and organizational skills
• Excellent interpersonal and communication skills
• Fluency in Greek and English (written and oral)

Responsibilities

• Customer Relationship Management: Maintain strong client relationships by providing timely and effective support
• Issue Resolution: Coordinate with internal teams (SW Engineering, Field Support, Customer Support) to resolve client issues
• Service Analysis: Analyze service performance and suggest actions to enhance customer satisfaction, loyalty, and profitability
• Support Provision: Offer general and account-specific support to the client’s Engineering team
• Service Understanding: Utilize knowledge of service systems, functions, policies, and customer contracts to resolve issues
• Proposal Creation: Develop and present high-level offers and Proof of Concept (PoC) proposals
• Pricing Participation: Actively engage in the pricing process to ensure competitive and fair pricing for services

Benefits

• Monthly Salary Range 1,200k – 1.300k gross
• Hybrid Working Model
• Continuous education
• Company phone & laptop
• Modern working environment