Remote Client Delivery Manager - Junior

Summary

Spry Methods is seeking a Junior Client Delivery Manager to join their team remotely. The role involves providing support for engagements, managing project scope, schedule, and delivery, supporting presales discussions, understanding contract details, coordinating customer on-boarding meetings, documenting decisions, actions, and issues, defining risks, and facilitating various processes according to NS2 guidelines.

Requirements

• Bachelor degree in Computer Science, Information Systems, Economics, Business, Math or Statistics OR significant Professional Equivalence
• Excellent oral and written communication skills. Ability to interface with all levels of an organization including Directors and VPs
• Proven project management experience leading technical engagements
• Knowledge of cloud computing concepts, software, and systems (i.e. networking, virtualization, VMware, hypervisors)
• Knowledge of Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform
• Knowledge of SAP Software, implementations, upgrades, etc

Responsibilities

• Provide support to CDM for overall engagement
• Manage the defined project scope, schedule, and delivery of engagements
• Support presales discussions
• Understand contract details and manage to in-scope requirements
• Support applicable technical and functional aspects of engagements
• Coordinate and facilitate customer on-boarding kickoff meetings, associated scope validation workshops, and other customer facing discussions as required
• Document meeting minutes and actions
• On-board customers into the NS2 ticketing system
• Documenting and managing decisions, actions, and issues throughout the project lifecycle
• Defining, documenting, and managing risks from identification through mitigation
• Coordinating and facilitating the following processes per NS2 guidelines: Build Sheet Management, Change Management, Escalation Management
• Delivering project and customer status as defined by NS2 Leadership
• Facilitating and/or participate in internal meetings and reviews as required
• Managing, tracking, and reporting on incidents, service requests, and ticket aging

Preferred Qualifications

• Program Management Professional (PMP) Certification
• Practical understanding of cloud architecture and IaaS operations model
• Knowledge of enterprise technology infrastructure (i.e. networks, storage, enterprise server software including Windows Server, Linux, and monitoring technologies)
• Prior experience with SAP Mission Critical Applications (Financial Systems/Billing Systems/Procurement Systems) and/or SAP BASIS
• Experience in a Managed Services environment
• Ability to interface with clients at the CxO level as required