D-ploy GmbH is hiring a
Junior Onsite Support
D-ploy GmbH
π΅ ~$68k-$72k
πGermany
Please let D-ploy GmbH know you found this job on JobsCollider. Thanks! π
Summary
The job description is for a Junior Onsite Support position at D-ploy, a Swiss IT services company with offices in Germany, Austria, USA, Czech Republic, and the UK. The position is based in NΓΌrnberg (Bayern) and offers a dynamic work environment, good team atmosphere, and development opportunities.
Requirements
- IT training or IT Support and/or IT Service Desk knowledge
- Good technical and organizational understanding
- Ability to work in multinational teams and handle cultural differences sensitively
- Fluency in English and German, both spoken and written
- Service-oriented and motivated personality with excellent communication skills
- Ability to work independently
- Driver's license: ability to drive the company car when needed for nationwide service
- Submission of a criminal record certificate (police clearance) that is not older than three months
Responsibilities
- Support and customizing of existing installations in close coordination with customers
- Close collaboration with product management, development, and other departments
- Planning and execution of software rollouts and updates
- Performing assigned tasks independently
- Being ready to multitask, adjusting work priorities according to customer needs
- Analyzing and solving IT requests from clients
- Being the first point of contact for customers who need technical support via phone, email, or in person
- Forwarding unsolved problems to the next level of support personnel
- Providing feedback or suggestions from clients to the relevant internal team
- Identifying and suggesting possible improvements in procedures
Benefits
- Paid vacation
- Edenred Card (valid in >16,000 restaurants, hotels, and gas stations in Germany)
- Fishing for Friends program - D-ploy's referral program
- Refreshements in the D-ploy office
- Gift vouchers (Birthday gift, wedding gift, 5-year and 10-year anniversary surprise)
- Professional development and career advancement
- Competitive salary and various benefits
- Company-sponsored events
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Please let D-ploy GmbH know you found this job on JobsCollider. Thanks! π