Junior Customer Success Manager

Summary

The job is for a Junior Customer Success Manager at Returnista, a tech scale-up in Amsterdam that optimizes the return process for e-commerce parties. The role involves onboarding clients, building client relationships, and advising them on optimizing their return process. The candidate should be sociable, proactive, enthusiastic, persistent, a good listener, and have experience with customer service/support.

Requirements

• Fluency in Dutch and English (written and spoken)
• Bachelor's or Master's degree
• Full-time availability

Responsibilities

• Building client relationships
• Actively looking for opportunities
• Cross-functional teamwork
• Achieving commercial targets
• Reporting bugs and product improvements

Preferred Qualifications

Experience with Customer Service/Support is a plus

Benefits

Competitive salary and attractive employment conditions, including training budget, free lunches, parties, happy hours, and bonuses