Junior Customer Support Engineer

Summary

Join ELEKS Customer Support Office as a Junior Customer Support Engineer (L1) in Lviv, Ternopil, or Ivano-Frankivsk! This role supports one of Europe's largest sports clubs, providing technical assistance to members. You will investigate and resolve customer issues, communicate with IT teams, and maintain documentation. The position requires 1+ years of relevant experience, proficiency with various tools (Jira, Outlook, etc.), and excellent communication skills. Upper-Intermediate English is essential. ELEKS offers close customer collaboration, challenging tasks, competence development, a professional team, and a dynamic work environment.

Requirements

• 1+ years of relevant experience
• Ability to work with tools like Jira, Outlook, Slack, Teams, Word, and Excel
• Understanding the basics of mobile applications and technology
• Should be able to work independently and remotely
• Excellent communication skills
• Problem-solving skills
• Upper-Intermediate English (written and spoken)

Responsibilities

• Gather all required information from a customer to start an issue investigation
• Investigate, reproduce and document customer issues
• Provide steps/solutions on how to fix the issues
• Coordinate communication between IT teams and customers
• Administrate the mobile application via the admin panel
• Maintain documentation/knowledge base
• Prepare reports based on the number of requests, purchases, etc

Preferred Qualifications

• Manual QA experience
• Experience with SQL Databases

Benefits

• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with low level of bureaucracy