Junior Customer Support Representative

Summary

The job is for a Junior Customer Support Representative in Frankfurt, Germany, focusing on privacy-related inquiries and game support. The role requires strong communication skills, problem-solving abilities, knowledge of data privacy principles, and a customer-focused attitude. The company offers various benefits such as career development opportunities, relocation assistance, a company apartment during the first three months, public transport pass, gym membership, German language classes, international environment, and events.

Requirements

• Excellent written and verbal communication skills in English
• Strong problem-solving skills and attention to detail
• Knowledge or interest in data privacy principles and relevant regulations, including but not limited to GDPR
• Basic technical understanding related to game installation and performance troubleshooting
• Ability to work independently and collaboratively as part of a team
• Customer-focused attitude with a passion for helping others
• EU work permit
• Willingness to relocate to Frankfurt

Responsibilities

• Handle and resolve a wide range of privacy related matters, including requests for data deletion, access, and portability, while ensuring full compliance with relevant laws
• Maintain accurate records of all privacy related inquiries and their resolutions
• Work collaboratively with relevant stakeholders to refine processes concerning the handling of privacy matters
• Assist customers with technical issues related to game installation, performance, and network challenges
• Provide timely and effective troubleshooting and problem resolution
• Address and manage player reports, including in-game issues and bug reporting
• Collaborate with the development team to relay and troubleshoot technical issues reported by players
• Respond to general questions and inquiries from our website, ensuring customer satisfaction and engagement
• Handle customer interactions across multiple channels, including email, chat, and social media
• Maintain a high level of customer satisfaction through professional and courteous interactions

Preferred Qualifications

• Knowledge about games and the games industry
• Additional languages

Benefits

• Career Path
• Company Apartment during the first three months in Frankfurt
• Relocation budget and full coverage of flights to Frankfurt for you and your family
• Public Transport Pass
• Gym Card
• International Environment
• German Classes for you and your family
• Events, including new starter breakfasts, summer and winter parties, our annual trip to Gamescom in Cologne, and many more
• Vacation Days (24 days per year, with potential for additional days)