Junior DevOps Automation Engineer

Summary

Join Experian as a Junior DevOps/Automation Engineer and lead, develop, and support automation projects related to server deployments and operations in a global environment. You will work with the Global Cloud Engineering Self Service Platform Automation team, developing and implementing infrastructure automation on-premise and across public clouds. This role requires collaboration with Agile teams, designing, developing, and testing self-service hybrid cloud infrastructure delivery platforms. The position involves supporting Global Ansible Tower and Private Cloud Self-Service services, enhancing IT infrastructure security protocols, and identifying manual processes for automation. Based in Costa Rica, this permanent, home-based role offers various benefits.

Requirements

• Relevant certification in DevOps, Software Development, Automation or equivalent experience
• 1+ years of experience supporting Linux systems administration, and hardware and software troubleshooting within a complex multi-tier environment. Windows OS knowledge is beneficial
• 1+ years of experience software developing or infrastructure automation projects
• Basic technical experience in operating systems
• Understanding of code, scripting and programing languages such as Power Shell, BASH, YAML, or Python
• Experience with automation and Infrastructure as Code tools (Ansible, Terraforms)
• Understanding of distributed version control systems like GIT Bitbucket
• Experience in CI/CD processes, practices and tools like Jenkins
• Knowledge of Cloud technologies (AWS, Azure, GCP)
• Expertise in containers and container orchestration
• Experience with system performance monitoring & fine-tuning
• Knowledge of Agile methodologies such as SCRUM
• Experience with ITIL methodology

Responsibilities

• Work with teams in an Agile environment to design, develop, and test Self-Service hybrid Cloud infrastructure delivery platforms using modern cloud delivery practices
• Design, develop, implement, and support main Infrastructure Automation projects and tools like Global Standard Server Image, Server Deployment Automation, Server Patching and Private Cloud Automation
• Provide BAU support for Global Ansible Tower and Private Cloud Self-Service services
• Enhance our IT infrastructure security protocols applying automation and global standards
• Identify manual processes that can be automated. Develop automation tools and processes to help scale operations
• Investigate and fix any failures with our automated tasks or processes
• Maintain and refactor daily processes and existing code
• Follow our coding standards, follow best practices, and provide documentation
• Follow strict change management controls, consider our entire IT infrastructure when making changes and improvements
• Leverage appropriate technical tools with direction to perform daily administration tasks, root-cause analysis and service restoration (such as back up, restore, failover, log interpretation, and performance monitoring)
• Ensure 24/7 availability of the production servers and applications within a team environment
• Resolve incidents and requests. Requires on-call availability on team rotation outside of normal business hours
• Develop positive and cooperative relationships, inside and outside of teams
• Provide cross training within the team and operations part of organization

Preferred Qualifications

• Experience with virtualization technologies(VMware or KVM)
• Familiarity with the Atlassian suite (including Jira, Bitbucket and Confluence)
• Familiarity with ServiceNow or other ITSM tools
• Familiarity with automated discovery and CMDB
• Knowledge in Networking, DNS, Route Tables, Gateways, Load Balancers, Databases
• Service Now development
• Experience with back up technologies

Benefits

• Medical, life, vision and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Birthday day off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program