Junior Escalation Support Engineer

Summary

Join Zipdev's remote team as an Escalation Support Engineer with Python experience. You will develop high-quality software, collaborate with cross-functional teams, and ensure timely project completion. Responsibilities include providing engineering support, designing and maintaining large-scale services, debugging production issues, and improving organizational standards. You will also participate in testing and code evaluation, stay updated on new technologies, and work independently on projects. The position requires a Bachelor's degree or equivalent experience, 1+ years of relevant experience, Python and Linux/Windows OS experience, and virtualization platform knowledge. Zipdev offers remote work, paid time off (vacation, holidays, company holidays), parental leave, health care and active lifestyle reimbursements, quarterly home office reimbursements, payroll deduction purchase plans, longevity and continuous learning bonuses, and access to training and professional development platforms.

Requirements

• Bachelor’s degree in related field or equivalent work experience
• 1+ years of related experience with escalation support, or technical support
• Experience of Python
• Experience with Linux and Windows operating systems
• Solid experience in virtualization platforms such as VMware, KVM, or Hyper-V
• Ability to work independently on projects and processes with close supervision
• Broad theoretical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirement
• Knowledge of a variety of the field's concepts, practices, and procedures
• Ability to work constructively and independently under stress and pressure in a fast paced, multi-tasking environment
• Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills
• Knowledge of programming languages and software basics
• Understanding of relevant software development tools including version control, build processes, debuggers, and test frameworks

Responsibilities

• Provides support to the Engineering team, with a high attention to detail
• Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems
• Works on systems critical to the organization's current and future operations
• Debugs production issues across services and multiple levels of the stack
• Assists with improvement of organizational engineering standards, tooling, and processes
• Participates in the testing process through test review and analysis, test witnessing, and certification of software
• Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems
• Maintains an understanding of current and new technologies or programming practices through continuing education, reading, and participation in professional conferences, workshops, or groups

Preferred Qualifications

Knowledge of C++ and/or Golang

Benefits

• Work remotely Monday - Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms