Junior Field Service Engineer

Summary

Join Evertz's AV Service team as a recent graduate and become a key point of contact for clients, influencing their perception of the company. This role blends technical expertise and customer service, involving both in-house work and on-site visits to customer studios and facilities. The position requires US travel, with flexible home location options. Responsibilities include product installation, training, troubleshooting, and maintaining communication between customer service and other departments. Evertz offers a competitive compensation package, work-life balance, career progression, and a casual work environment.

Requirements

• College or University education in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new software and hardware products
• Hands-on experience with IP Networking, server hardware and Linux OS
• Unparalleled desire to help customers and deliver service excellence
• Problem-solving ability while reacting to changing situations, & championing issues to resolution
• Ability to multi-task in a fast-paced environment
• Strong verbal and written communication skills
• Must be eligible for travel within US and Canada
• US Citizenship is essential

Responsibilities

• Travel within the US for customer deployments and general service
• Install product(s) or systems at customer sites and deliver product training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Benefits

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Career Progression
• Casual Work Environment