Junior IT Helpdesk Engineer

Summary

The job involves providing desktop, printing, and peripherals support as well as first/second level support and resolution of technical issues related to personal computers, applications, IP phones, network connectivity, printer mapping, email messaging configurations, and hardware troubleshooting. The role requires knowledge in various IT technologies and a high degree of customer service. Fresh graduates are welcome to apply with a minimum diploma in Computer Science or Information. The candidate is expected to work under a 1-year contract.

Requirements

• Knowledgeable on different IT Technologies where continuous learning in the work field is expected
• Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles
• Monitors and responds appropriately and timely to all emails sent to the IRT distribution
• Adhoc duties as assigned
• Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information
• Excellent interpersonal and communication skill
• Willing to work under 1-year contract

Responsibilities

• Perform desktop, printing and peripherals support
• Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones
• Manage Windows 10 & 11, MS Office Applications, network connectivity, printer mapping etc
• Manage email messaging configurations and troubleshooting issues for Outlook
• Manage desktop hardware troubleshooting and diagnosis
• Comprehensive documentation of all support calls

Preferred Qualifications

Fresh Graduates are welcome to apply