Junior IT Support Help Desk Specialist

Summary

The job is for a Junior IT Support team member who will provide technical support to users of various technologies, assist with IT projects, and improve service quality through documentation and process improvements. The role is based in Tokyo, Japan and requires business-level English and Japanese.

Requirements

• Basic understanding of Windows OS (Windows 7, Windows 10, MacOS)
• Familiarity with Microsoft Office products and Microsoft Outlook/Exchange or O365
• Basic knowledge of troubleshooting and problem resolution
• Ability to learn and adapt to new technologies quickly
• Good communication skills with colleagues and clients
• Strong organizational skills and attention to detail
• Willingness to ask questions and seek help when needed
• Ability to follow instructions and procedures accurately

Responsibilities

• Provide excellent customer support to employees
• Monitor and respond quickly to incoming IT support requests
• Maintain the helpdesk and manage the ticket backlog
• Assist with PC hardware and software support
• Perform PC provisioning for replacements or new users
• Diagnose and resolve PC faults and issues (hardware and software)
• Track and manage IT-related assets and software licenses
• Produce user documentation and guides for IT services
• Assist with IT-related employee onboarding and offboarding processes

Benefits

• Commuting Allowance
• Social Insurance (including Employment, Industrial Accident Compensation, Health Insurance, and Pension)
• Free buffet lunch every workday
• Free vending machines (offering drinks and snacks)
• High-end coffee machine
• Exclusive Employee Gym Access
• Monthly team dinner support