Junior IT Support Specialist

Summary

Join BizAway, a fast-growing international B2B scale-up, as a Junior IT Support Specialist! You will provide first-level IT support to employees, troubleshoot hardware and software issues, manage user accounts, and contribute to internal documentation. The role requires knowledge of Windows and macOS, Android and iOS, networking principles, and excellent communication skills. BizAway offers attractive compensation, equity, development opportunities, a collaborative environment, remote work flexibility, and more. The company values proactivity, reliability, and kindful collaboration. Occasional travel may be required. BizAway is an equal opportunity employer.

Requirements

• Knowledge of Windows and macOS operating systems
• Knowledge of Android and iOS mobile operating systems
• Experience in troubleshooting common hardware, software, and network issues
• Basic understanding of networking principles (TCP/IP, DNS, DHCP)
• Excellent communication skills and the ability to explain technical topics to non-technical users
• Proactive, service-oriented attitude with a focus on user satisfaction
• Fluency in English (written and spoken)
• Availability to travel occasionally to other company locations or for training

Responsibilities

• Providing first-level support to all BizAway employees, both in-person and via remote access, for hardware, software, and network-related issues
• Configuring, deploying, retrieving, and troubleshooting Windows and macOS laptops and mobile devices
• Supporting and maintaining peripherals like monitors, keyboards, printers, and office A/V equipment
• Managing user accounts using our cloud Identity and Access Management (IAM) system, including onboarding and offboarding processes
• Contributing to internal IT documentation, guides, and FAQs
• Assisting with IT inventory tasks

Preferred Qualifications

• Previous work in a fast-paced, international tech environment
• Experience with IT asset management and inventory tools
• Experience with Identity and Access Management (IAM) platforms
• Enthusiasm for learning and improving processes in IT support

Benefits

• Attractive compensation, including equity in the company
• Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
• Multicultural and international team
• Collaborative and smart environment to work and learn
• Free coffee to kick-start your day and free beers to celebrate together
• Remote work, flexible working policy and great offices in Europe