Junior IT Support Specialist

Summary

The job is for a Junior IT Support Specialist at Touch Support, a US-based company offering remote work. The role involves responding to and resolving customer questions, assisting in onboarding, educating, and supporting customers, helping with technical and billing-related questions, acting as a customer advocate, and increasing customer satisfaction.

Requirements

• Excellent communication skills in the English language
• High school degree
• Interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations
• Solution-oriented mindset and passion for resolving problems
• Passion for working with people and helping them to get their stuff work
• Readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company
• Ability to work in shifts in your local time (afternoon and night shift). However, our schedules are quarterly-based, and you would keep a more stable schedule instead of daily changes

Responsibilities

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
• Assist in onboarding, educating, and supporting our customers through their journey
• Help and guide our customers with technical and billing-related questions
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience

Benefits

• Work from home
• Learning from scratch
• The promotional path is clearly defined, and you will know what’s required to achieve the next step in your career
• You will be able to further your development with valuable certifications paid for by the company
• Great teamwork environment! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team