Gusto is hiring a
Junior Onboarding Associate

Summary

The job is for an Onboarding Specialist at Gusto, a company offering payroll, health insurance, 401(k)s, expert HR, and team management tools. The role involves helping small businesses complete their onboarding process, identifying upsell/cross-sell opportunities, and working with a dynamic team.

Requirements

• Minimum of 1-2 year previous experience working in a high volume onboarding or customer service environment where you were cross-selling, up-selling, or maintaining a quota / KPIs
• Desire to pursue a career in onboarding long-term
• Commitment to customer empathy and ethical business practices
• Excellent communication skills both via phone and email/chat
• Motivated by challenge and adaptable to change

Responsibilities

• Answer live chats, engage in email communication at a high volume, with customers at different points in the sales process: discovery, decision, and onboarding
• Support customers through the onboarding process which is about 70% of your daily conversations
• Identify and execute on additional upsell/cross-sell opportunities
• Develop customer empathy and product expertise

Benefits

• Gusto offers cash compensation ranging from $21.15 - $24.52 per hour for Denver, Las Vegas, Detroit & most remote locations
• Employees who work in Gusto's offices are expected to work from the office 2-3 days a week (or more depending on role)