Junior Platform Services Engineer

Summary

Join Thrive, a rapidly growing technology solutions provider, as a Platform Engineer. You will be responsible for onboarding new clients, creating and updating documentation, and providing support and training. This role requires technical proficiency, excellent communication skills, and the ability to work independently and as part of a team. You will need to be able to resolve problems using analytical skills and technical expertise. The position requires working outside regular business hours as needed. Thrive offers a work hard, play hard environment with opportunities for career growth and development.

Requirements

• Associate degree, technical degree, or equivalent work experience
• Excellent problem solver; able to resolve problems using analytical skills, technical expertise, event logs, or research
• Self-motivated, with the ability to work independently or in a team environment
• Solid understanding of Networking (FortiNet, Palo Alto)
• Solid understanding of Microsoft
• Solid understanding: Microsoft Active Directory
• Solid understanding: Group Policy
• Excellent written and oral communication skills
• Ability to articulate technical information and convey it to non-technical people
• Excellent customer service skills
• Ability to work after-hours as tasks dictate
• Willingness to train, learn, and educate others
• Detail-oriented position requires high attention to detail
• Ability to manage multiple tasks of varying priority

Responsibilities

• Onboarding new clients. Assign the tasks and follow up with the implementation team to ensure we have all the information needed for onboarding
• Work with team members to create and update documentation
• Keeping up with education on new features to provide support and training to staff and clients
• Assist other team members with tasks as time permits

Preferred Qualifications

• Knowledge of NAble or any other monitoring products
• Knowledge of FortiManager
• Knowledge of Panorama
• Experience with Network firmware updating
• Experience with Microsoft/Linux Server and Workstation Operating Systems
• Experience with ServiceNow
• Experience with Visio, Excel, and MS Word
• Knowledge of scripting, PowerShell, and/or Java