Junior Salesforce Administrator

Summary

Join PerfectServe as a Junior Salesforce Administrator and play a pivotal role in driving organizational success. This entry-level position reports to the Senior Manager of Sales Operations and focuses on managing and optimizing PerfectServe's Salesforce instance. You will assist in automated processes, maintain data integrity, and support various teams. This role requires close collaboration with internal stakeholders and involves understanding Salesforce architecture, implementing enhancements, and creating documentation. The position offers opportunities for professional development, including obtaining Salesforce Administration Certification. PerfectServe is a fast-growing company offering a remote-first work environment and a comprehensive benefits package.

Requirements

• Bachelor’s degree required, preferably in Business or related discipline
• Proficiency in MS Office Suite
• 1-2 years of Salesforce technical experience
• Demonstrated ability to properly handle data (1-2 years)
• Outstanding communication, presentation and leadership skills
• Excellent organizational and time management skills
• Sharp analytical and problem-solving skills; pays attention to details
• Ability to manage multiple tasks and projects simultaneously

Responsibilities

• Assist in Salesforce administration; Perform daily configuration, training, support, maintenance, and improvement for PerfectServe’s Salesforce instance
• Maintain data integrity by coaching users on proper data handling and supporting data governance
• Assist in analyzing and redesigning the general architecture of the existing Salesforce platform to support strategic direction
• Support implementation of new enhancements including custom objects, workflows, email alerts, templates, data validation, and triggers
• Participate in cross-functional teams addressing strategic business issues involving Salesforce
• Stay abreast of new Salesforce features and functionality, providing recommendations for process improvements
• Create and maintain documentation on processes, policies, training, configuration, and related materials
• Effectively communicate technical issues and resolve problems at all levels of the organization, both internally and externally
• Update and maintain Salesforce records as needed, including record ownership, account hierarchies, and data cleanliness
• Understand Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Oversee automated list creation process and run ad-hoc reports for marketing and sales
• Ensure inbound leads are properly handed off from marketing to sales by staying on top of automated lead routing

Preferred Qualifications

Salesforce administration certification a plus but not required. If the candidate does not currently possess the Certified Salesforce Administrator credential, they must obtain it within the first 6 months of employment

Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one
• 401K - with match and immediately vested
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities