Senior Salesforce Administrator

Summary

Join Hootsuite as a Senior Salesforce Administrator and contribute to building and maintaining effective Salesforce solutions and integrations. Collaborate with stakeholders, leverage technology to enhance processes, and improve daily workflows. This flexible role allows for remote or hybrid work arrangements in Canada or the US, reporting to the Manager, Business Technology. You will review requirements, design, build, and maintain Salesforce solutions, manage integrations with third-party tools, and implement CPQ strategies. You will also provide technical mentorship and support, and communicate complex technical solutions effectively to stakeholders. This position requires senior-level Salesforce Administrator experience and specific certifications.

Requirements

• Senior level experience in a Salesforce Administrator role and Technical/Business degree or a combination of equivalent education and experience
• Certifications: Salesforce Certified Administrator (must)
• Experience integrating Salesforce with 3rd party tools Using native integrations and also via ETLs
• Ability to clearly explain integration concepts such as APIs, OAuth and SAML
• Experience configuring and optimizing CPQ software (ideally Salesforce CPQ)
• Experience with declarative development in SFDC (eg. workflow rules, Process Builders, Lightning Flow)
• Ability to review and absorb existing process and implementations to suggest improvements based on priority and value to business
• Skilled at analyzing and managing the processes and timelines necessary to get work accomplished
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs

Responsibilities

• Review requirements, design, build and maintain solutions in Salesforce using declarative and programmatic methods
• Create, manage and own integrations between Salesforce and 3rd party tools (eg. Netsuite, Zendesk)
• Implement complex product and pricing strategies in Salesforce CPQ, and simplify existing CPQ structure
• Identify, create and present pros and cons of solution options to our internal clients and solicit feedback
• Audit and document existing processes and technical designs, and identify areas for improvement
• Resolve support issues for our Business Technology support queue
• Provide technical mentorship and guidance to junior team members
• Manage and provide support for other sales tools such as LeanData, Gong and SalesLoft
• Distill complex technical solutions into layman’s terms and communicate these to stakeholders
• Work within a team of System Admins, Developers and Product Managers to deliver high-quality service to our internal customers

Preferred Qualifications

• Salesforce Sales Cloud Consultant (preferred)
• Salesforce Service Cloud Consultant (preferred)
• Experience developing solutions in Apex (nice to have) Ability to understand Apex code, and suggest enhancement

Benefits

Flexible work arrangement allows for remote or hybrid work