Senior Salesforce Administrator

Summary

Join RainFocus, a leading innovative software company, as a Sr. Salesforce Administrator. As a member of the Business Operations team, you will work with stakeholders to define system requirements and customize the Salesforce platform. You will manage tasks and projects, ensuring efficient operations and customer satisfaction. This role requires extensive Salesforce experience, including administration, development, and support in a large-scale environment. You will collaborate with various teams, implement monitoring services, and stay current on Salesforce releases. RainFocus offers competitive salaries, benefits, 401k, generous PTO, and team-building activities. This remote position is open to candidates located anywhere in the United States.

Requirements

• 3-5 years previous Salesforce application administration, development, or support with a minimum 200-seat environment handling all aspects of CRM and platform maintenance
• Salesforce Administrator certification
• Deep understanding of Sales Cloud, Service Cloud, and Marketing tech such as Marketo
• Knowledge of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices
• Experience with Salesforce developer toolkit, including VSC/Code Builder and DevOps tools like Gearset
• Expert knowledge of Lightning Experience, Analytics, Lightning App Builder, Flows, and Components
• Demonstrated ability to manage overall business initiative or several components of a large, complex project with direct experience in Scrum
• Experience with database concepts and data modeling capabilities

Responsibilities

• Understand all aspects of our Salesforce configuration and technical/functional capabilities, including changes and potential system implications related to ongoing releases
• Manage tasks and projects in a fast-paced operations environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
• Perform tasks related to the day-to-day operations, including sharing models, creation and maintenance of custom objects and fields, handling data migration, workflows, validation rules, flows, dynamic lightning pages, and integrations
• Partner with Business Analyst and other groups to optimize the end-to-end process, including monitoring, deployment, and production support
• Implement monitoring services to identify issues proactively
• Work closely with stakeholders and management to document, implement, and optimize system requirements
• Actively transfer knowledge throughout the organization, participate in knowledge-sharing projects to develop best practices, conduct technology/applications deep dive sessions, and mentor junior staff and new hires
• Evaluate the impact of new technologies proposed by teams throughout the business and review systems before purchase
• Review the impact of decommissioning old systems and processes and document these impacts for the business systems team to perform the necessary changes
• Serve as the subject matter expert in driving industry best practices for the CRM ecosystem and associated integrated tools
• Stay current on Salesforce releases, new features, product roadmaps

Preferred Qualifications

• Salesforce Platform App Builder certification
• Experience customizing Experience Cloud and portals
• Experience managing Certinia PSA (Financial Force)
• Experience working for a SaaS & recurring revenue company is ideal
• Active participation in the Salesforce Trailhead community or local user group

Benefits

• Competitive salaries
• Competitive benefits
• 401k
• Generous PTO
• Countless other team building activities