Remote Senior Salesforce Administrator

Summary

Join RainFocus, a rapidly growing software company, as a Sr. Salesforce Administrator to define system requirements and customize the platform for users.

Requirements

• 3-5 years previous Salesforce application administration, development, or support with a minimum 200-seat environment handling all aspects of CRM and platform maintenance
• Salesforce Administrator certification
• Deep understanding of Sales Cloud, Service Cloud, and Marketing tech such as Marketo
• Knowledge of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices
• Experience with Salesforce developer toolkit, including VSC/Code Builder and DevOps tools like Gearset
• Expert knowledge of Lightning Experience, Analytics, Lightning App Builder, Flows, and Components
• Demonstrated ability to manage overall business initiative or several components of a large, complex project with direct experience in Scrum
• Experience with database concepts and data modeling capabilities

Responsibilities

• Understand all aspects of our Salesforce configuration and technical/functional capabilities
• Manage tasks and projects in a fast-paced operations environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
• Perform tasks related to the day-to-day operations, including sharing models, creation and maintenance of custom objects and fields, handling data migration, workflows, validation rules, flows, dynamic lightning pages, and integrations
• Partner with Business Analyst and other groups to optimize the end-to-end process, including monitoring, deployment, and production support
• Implement monitoring services to identify issues proactively
• Work closely with stakeholders and management to document, implement, and optimize system requirements
• Actively transfer knowledge throughout the organization, participate in knowledge-sharing projects to develop best practices, conduct technology/applications deep dive sessions, and mentor junior staff and new hires
• Evaluate the impact of new technologies proposed by teams throughout the business and review systems before purchase
• Review the impact of decommissioning old systems and processes and document these impacts for the business systems team to perform the necessary changes
• Serve as the subject matter expert in driving industry best practices for the CRM ecosystem and associated integrated tools
• Stay current on Salesforce releases, new features, product roadmaps

Benefits

• Competitive salaries
• Competitive benefits
• 401k
• Generous PTO