Key Account Manager

Summary

Join Midnite, a next-generation betting platform, as a Key Account Manager and play a crucial role in nurturing key player relationships to boost revenue and build deeper connections. You will develop and implement engagement strategies, plan events and hospitality programs, and ensure compliance with Safer Gambling and AML standards. This role requires proven experience in the iGaming industry, managing key accounts in a regulated environment, and a strong understanding of regulatory requirements. You will manage internal stakeholders to align regulatory compliance with commercial goals and reduce player churn. Midnite offers competitive salary, comprehensive health insurance, paid time off, parental leave, and stipends for remote work setup.

Requirements

• Two or more years of experience in a similar role
• Proven experience in the iGaming industry, managing a portfolio of key accounts in a regulated environment
• Familiarity with balancing regulatory risk with commercial outcomes in a high-stakes environment
• Proven success in managing high-revenue players with annual revenues
• Exceptional communication and interpersonal skills, with a successful player relationship management track record
• Strong understanding of regulatory requirements, including Safer Gambling and AML
• Demonstrated ability to drive revenue growth and reduce customer churn
• Experience in planning and executing player engagement events and hospitality programs

Responsibilities

• Focused on cultivating and enhancing key player relationships
• Drive significant revenue from Key Accounts through tailored engagement strategies
• Plan and execute year-round events and hospitality initiatives to boost engagement
• Oversee and ensure the implementation of top-tier Safer Gambling and AML processes, including thorough audits and documentation
• Manage internal stakeholders to align regulatory compliance with commercial revenue goals
• Achieve and sustain a reduction in player churn through strategic changes to account management practices

Benefits

• Safeguard your well-being with our comprehensive health insurance plan
• A nursery salary sacrifice scheme allows you to pay your children's nursery fees directly from your paycheck
• Enjoy 25 paid holidays a year, and take advantage of our paid maternity, paternity, and adoption leave for life's important moments
• Enhance your workspace with generous stipends for high-quality headphones and a remote work set-up tailored to your preferences