Key Account Representative

Summary

Join Continental as a Key Account Representative (KAR) and make an impact by supporting key fleets and acting as an in-house resource for fleet personnel. Build long-term relationships with fleets, understand their operations, and identify areas where Continental can provide support. Create new accounts, explain product features, and close transactions. Investigate warranty claims, analyze sales data, and utilize persuasive sales techniques. Provide on-site support, troubleshoot issues, and maintain tires and technology products. Work as a subject matter expert in fleet tire operations, analyze fleet maintenance, and develop corrective action plans. Collaborate with dealers and internal representatives to ensure high service levels. Serve as a local asset to support other fleets and offer local support when requested. This remote position requires travel up to 50% and is based in the Western Region near a major airport.

Requirements

• Bachelors Degree and 1+ year of related professional experience OR if no degree must have 3+ years related professional experience
• Sales experience/business, which may be in the tire, automotive, technology business, or another industry in which consultative sales skills are critical or Military employment
• Strong Microsoft Office skills, such as Excel and PowerPoint
• Must have a high degree of comfort with digital technology, including software devices and programs
• Valid driver's license with responsible driving record
• Ability to travel up to 50% by air and or car
• Ability to comply physical demands, such as lifting, walking, sitting, squatting, and climbing around commercial vehicles
• Lifting up to 75 pounds occasionally, including rolling, moving, or stacking
• High school diploma
• Legal authorization to work in the US is required

Responsibilities

• Supports key fleets and acts as an in-house resource for fleet personnel
• Work to build a long-term professional relationship with the fleet and gain an in depth understanding of their operations and areas where Continental can offer a greater level of support
• Creates new accounts
• Speaks directly with new and existing customers or clients to explain features and merits of products or services offered
• Demonstrates products or services and provides assistance in the best application of products or services
• Answers all questions concerning a product or service, with appropriate referrals where required
• Closes transactions and takes orders
• Submits time and expense reports to management
• Investigates product/service warranty claims to ensure resolution within organization policies
• Analyzes and interprets records of present and past sales, trends and costs, estimated and realized revenue, administrative commitments, and obligations incurred for management
• Contacts prospects and explains features and merits of products or services offered, utilizing persuasive sales techniques
• Calculates and quotes prices
• May coordinate company technical engineering support and services to ascertain customers' needs
• Utilizes creative problem solving, strong communication skills (both with internal and external stakeholders), hands on evaluations/audits of fleet yards/shops, and technical tire expertise to demonstrate value to the fleet
• Represents the fleet to Continental and Continental to the fleet
• Supports fleets as a dedicated Continental resource to implement, troubleshoot, and maintain tires and technology products with the customer
• Partner with the regional Key Account Management and Strategic Account Management teams to develop and execute a support strategy for the assigned fleet(s)
• Work as a subject matter expert in Fleet Tire Operations
• Analyze fleet and maintenance operations with an emphasis on their tire program
• Investigate existing or potential pain points and develop a plan of corrective action
• Utilize audits and tire tracking to stay up to date and involved with hands on action in the fleet to continually provide additional value
• Work with management to develop long term strategies for fleet tire management
• Work with servicing dealers to encourage a high level of service to Key Fleets and address any potential problems
• KARs must also work with other internal representatives to coordinate efforts in local territories or with respective dealers
• Serve as a local asset to support other KAM/SAM fleets who have units around the general vicinity of the KAR
• Also offer local TTSM/DM/RM with fleet support when requested
• This includes working as a network with other KARs, KAMs, and SAMs to gather data, find solutions, and provide a high level of customer service to large fleets

Preferred Qualifications

• Bachelor’s degree in Business or Related field
• 5+ years related sales experience
• Proficiency with PowerBI/Data Visualization Tools

Benefits

• Immediate Benefits
• Robust Total Rewards Package
• Paid Time Off
• Volunteer Time Off
• Tuition Assistance
• Company vehicle
• Employee Discounts, including tire discounts
• Sales Incentive Bonus Program
• Employees 401k Match
• Diverse & Inclusive Work Environment with 20+ Employee Resource groups
• Remote Work
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional