Knowledge Management Intern

Summary

Join GiveDirectly's internship program and gain hands-on experience in knowledge systems, organizational design, AI tools, cross-team collaboration, and change management. This 3-month, 20-40 hour/week remote internship offers competitive hourly pay and a flexible work location. The role involves migrating content to a new knowledge management platform, creating training materials, collaborating with stakeholders, developing content, and optimizing platform usage. Successful candidates will possess strong organizational and communication skills, familiarity with knowledge management platforms, and a basic understanding of AI tools. GiveDirectly prioritizes a positive and supportive team environment with opportunities for professional development.

Requirements

• Coursework or experience in project management or organizational development
• Familiarity with knowledge management platforms (e.g., Guru) or a willingness to learn
• Basic understanding of AI tools and features for content optimization
• Proficiency in G-Suite
• Excellent organizational and communication skills
• Strong attention to detail and an ability to manage multiple tasks
• Collaborative and proactive problem-solving approach

Responsibilities

• Assist in seamlessly migrating content from the current platform to the new KM platform
• Document and test knowledge flows and integrations to ensure accessibility and consistency post-migration
• Support in identifying and implementing potential improvements in layout, structure, and tool functionality
• Support in the creation of onboarding materials for new staff to familiarize themselves with the new KM platform
• Support in the design and facilitation of training sessions to ensure staff engagement with the new platform
• Coordinate feedback sessions to ensure content remains user-centred, accurate, and easy to use
• Support in synthesising feedback from the teams into actionable changes that improve content structure, accuracy, and user experience
• Co-create templates, guides, SOPs, and FAQs with team leads to capture core operational knowledge
• Coordinate the development of engaging and accessible training resources to support knowledge-sharing initiatives
• Audit existing content in our current KM platform (Guru), identify outdated materials or content gaps
• Apply AI tools (if available) to enhance tagging, categorization, and search functionality
• Research and propose KM best practices to strengthen long-term platform usability and content strategy
• Track usage metrics and generate actionable insights on content engagement and discoverability
• Recommend iterative improvements based on user feedback and platform analytics

Preferred Qualifications

• Currently pursuing or recently completed a degree in Information Systems, Library and Information Science, Knowledge Management, Communications, or a related field is preferred but not required
• Previous internships, projects, or coursework focused on KM, communications, or data organization are helpful
• Interest in streamlining and improving knowledge sharing across teams

Benefits

• A positive and supportive team with opportunities for advancement
• A demonstrated commitment to helping all staff develop and grow
• Competitive hourly pay
• Flexible work location