Knowledge Management Specialist

Summary

Join Pepperstone as their Knowledge Management Specialist and contribute to operationalizing the Knowledge Management Framework, enhancing collaboration, and improving content quality. You will design and deliver training, foster a culture of continuous improvement, and create comprehensive documentation. Responsibilities include leading quality assurance, partnering with stakeholders to prioritize activities, and supporting the knowledge management framework. The ideal candidate possesses 4+ years of experience in knowledge management or a related field, preferably in financial services. This role requires excellent communication and stakeholder management skills, experience with Confluence and Salesforce, and the ability to work independently and collaboratively.

Requirements

• 4+ years’ experience in knowledge management, information science, organisational development or related field, preferably in Financial Services or FinTech
• Demonstrated experience in technical writing including producing, reviewing and documenting to a high standard, specific to process and procedure writing, and ensuring accuracy and adherence to relevant style guides and standards from effective information gathering
• Demonstrated ability to apply quality written, verbal and interpersonal skills, including ability to interpret and apply policy, guidelines, business rules, analyse system processes and process map solutions
• Extensive experience in developing standards, processes and procedures
• Experience in Confluence and Salesforce in the context of knowledge management
• Familiarity of the use of AI to summarise, classify and extract knowledge from unstructured and semi-structured content
• Experience in a fast-moving transformation environment, proactive and comfortable working with a degree of ambiguity and comfortable with an agile, test and learn approach
• Ability to work independently while collaborating effectively with cross-functional teams including facilitating workshops with different audiences
• Excellent communication and stakeholder management skills with the ability to convey technical concepts to both technical and non-technical stakeholders
• Experience working in an Agile environment
• Proactive approach to problem-solving and a passion for improving practices

Responsibilities

• Contribute to operationalising the Knowledge Management Framework aligned with Pepperstone’s strategic goals through clear and actionable processes, standards, and procedures
• Identify, evaluate and embed Knowledge Management best practices across the organisation to enhance collaboration, consistency and content quality
• Design and deliver training sessions to enhance team capabilities and adoption of knowledge management practices
• Foster a culture of continuous improvement and collaboration by working closely with Technical Owners, Business Sponsors, Data Stewards and other stakeholders, facilitating tool adoption and standardised workflows
• Create and maintain comprehensive documentation, guides, and reference materials that align with existing policies and industry good practices
• Support the knowledge management framework and the co-authors from various business units in the creation, development and use of internal knowledge content and governance framework
• Lead quality assurance and optimisation of knowledge workflows by collaborating with content creators, subject matter experts, reviewers and approvers to maintain high standards (improve accuracy, reduce redundancy)
• Partner with leadership and key stakeholders to prioritise knowledge management activities, oversee content lifecycle management, and enable effective change management and transition processes
• Perform other responsibilities and duties periodically assigned by the manager to meet reasonable operational and/or other requirements

Preferred Qualifications

• Familiarity with data classification and Enterprise Business Glossary
• Experience of contemporary cloud data-management technology (preferably AWS)

Benefits

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas