Keywords Studios is hiring a
Knowledge Management Lead in Philippines

Summary

The job involves overseeing the Knowledge Management function within the IT department at Keywords Studios. The role requires developing and implementing strategies to capture, organize, and disseminate organizational knowledge. The employee will be responsible for fostering a culture of knowledge sharing and integrating knowledge management processes with other IT service management functions.

Requirements

• 5+ years of current proven experience in implementing Knowledge Management strategies
• Experience building KM programs in the technology industry or within technical groups within a large, global organisation
• Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback
• Proven experience in leading teams to deliver impact
• Strong understanding of IT service management and ITIL framework
• Proven experience in a ServiceNow environment
• Bachelor’s degree in information technology, Business Administration, Library Science, or a related field

Responsibilities

• Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives
• Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility
• Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency
• Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication
• Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy
• Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture

Preferred Qualifications

Relevant certifications in knowledge management or ITIL are advantageous

Benefits

• Opportunity to grow in global team member
• Permanent remote setup