Lead Manager

Summary

Join Wrike as a Renewals Manager to lead a North American team responsible for managing renewals, reducing churn, and protecting revenue. You will bring operational discipline, forecast accuracy, and a customer-first mindset, coaching your team to think strategically and execute with urgency. This role requires driving results across a portfolio of accounts, partnering cross-functionally to remove roadblocks, and elevating the renewal experience. You will work closely with Sales and Customer Success departments to align on goals and collaborate on retention strategies. The ideal candidate has 3–6 years of experience in SaaS renewals leadership, a proven ability to lead a team to revenue goals, and strong commercial acumen. This position offers a competitive salary and benefits package, including comprehensive health coverage, life insurance, 401(k) matching, generous parental leave, flexible time off, and a home office stipend.

Requirements

• 3–6 years of experience in Customer Success, Renewals, or Sales leadership within a SaaS environment
• Proven ability to lead a team to hit revenue goals while balancing customer outcomes
• Track record of accurate forecasting, structured deal reviews, and cross-functional execution
• Strong commercial acumen and ability to navigate complex deals, renewals, and procurement processes
• Excellent coaching and team development skills
• Comfortable in high-urgency, high-accountability environments

Responsibilities

• Own renewal forecasting across assigned segments — including pipeline health, coverage, and weekly projections
• Lead structured forecast cadences (1:1s, team reviews, Save Rooms) to ensure every renewal has a plan, owner, and timeline
• Partner with Sales, Legal, and Finance to proactively resolve deal blockers and streamline the path to close
• Manage and coach a team of Renewal Managers or CSMs on renewal strategy, account planning, and customer negotiations
• Drive accountability around success plans, exec engagement, and renewal milestones
• Identify performance gaps and implement development plans or changes as needed
• Identify patterns in churn risk, competitive pressure, or internal friction — and build motion-level solutions (e.g., playbooks, escalation paths, enablement)
• Collaborate with CS, AM, Marketing, and Product teams to align on customer health and commercial outcomes
• Lead and refine internal processes to improve renewal efficiency and customer experience

Preferred Qualifications

• Experience with top-down renewal risk (e.g., vendor consolidation, budget cuts)
• Familiarity with enterprise SaaS customers and multi-product motions
• Knowledge of Salesforce, Wrike, Tableau, or similar tools

Benefits

• Comprehensive Health Coverage: Enjoy medical, dental, and employer-paid vision insurance
• Security & Support: Benefit from life insurance and employer-paid short- and long-term disability
• Financial Well-Being: Build your future with our 401(k) plan featuring an employer match along with FSA/HSA benefits
• Generous Parental Leave: Cherish every moment with 18 weeks of leave for birth mothers and 4 weeks for non-birth parents
• Flexible Time Off: Our flexible time off (FTO) policy empowers you to balance work, personal matters, and well-being on your own schedule
• Home Office Support: Enjoy a $500 Working-from-Home stipend to create a comfortable and productive home office
• Celebration & Service: Enjoy 11 paid holidays and 2 volunteer days to rest, recharge, and give back