IT Management Specialist

Summary

Join KeenLogic's team as an IT Management Specialist supporting a government client. This full-time, primarily remote position offers excellent benefits, including health, dental, vision, PTO, 401(k), and life insurance. Periodic on-site meetings in McLean, VA, are required. The role demands significant experience in IT management, contingency contracting, and project management, along with expertise in various Microsoft tools and a strong understanding of IT service management. Candidates must be US citizens with active Secret or Top Secret clearance. Responsibilities include project management support, IT benchmarking, assessment report compilation, and managing contingency contracting tools.

Requirements

• Must be a U.S. citizen with an active Secret or Top Secret clearance
• 2+ years of practical industry, government and/or consulting experience in information technology management
• 5+ years of experience in contingency contracting and/or experience in managing/using contingency tools
• IT project management experience using various Microsoft tools
• Knowledge and experience in managing information technology services and strategies
• Technical skill in benchmarking IT services and support for best practices
• Proficiency in basic analytical software such as Microsoft Excel and Access, and proficiency with the Microsoft Office suite, to include Word, PowerPoint, and SharePoint
• Recent, directly related experience in: DoD enterprise system sustainment, operations, and development
• Large-scale configuration management and multi-environment synchronization
• System performance optimization and security compliance
• Global help desk operations and training delivery
• Program/project management in complex, multi-stakeholder environments

Responsibilities

• Provide project management support to the IT organization responsible for implementing and sustaining a robust IT benchmarking capability
• Identify critical tasks, manage project meetings, track suspense dates for action items, and prepare executive-level presentations for senior J6 leadership
• Perform IT benchmarking pre-assessment visit activities, including participating in and documenting customer interviews, evaluating responses from pre-assessment questionnaires, and developing follow-up questions for interviews
• Support Benchmarking Assessment visits by recording comments and feedback during subject matter expert interviews, collecting observations, and generating out-briefing presentations for senior J6 officials
• Collect, analyze, and compile final assessment reports that include observations, recommendations, and alternatives for IT best practices
• Track the status of assigned actions for both best practices and IT service improvement opportunities, ensuring timely updates and resolution
• Develop and deliver IT benchmarking standard operating procedures (SOPs), processes, templates, examples, checklists, tools, and policies for inclusion in the process library to advance the IT benchmarking program
• Manage and oversee contingency contracting tools and processes, ensuring compliance with requirements and optimal utilization
• Lead or support DoD enterprise system sustainment, operations, and development efforts
• Oversee large-scale configuration management and multi-environment synchronization to maintain system integrity and consistency
• Optimize system performance while ensuring compliance with security requirements and applicable regulations
• Direct and support global help desk operations, ensuring efficient service delivery and resolution of technical issues
• Manage and deliver IT-related training programs to diverse audiences, including technical and non-technical staff
• Apply program/project management methodologies in complex, multi-stakeholder environments to ensure project success
• Utilize Microsoft tools, including Excel, Access, Word, PowerPoint, SharePoint, and other applications to manage data, create reports, and support IT initiatives

Benefits

Health, dental, vision, PTO, 401(k), and life insurance