ConnectOS is hiring a
Knowledge Manager, Remote - Philippines

Summary

The job is for a Knowledge Manager with at least 3 years of experience, proficient in using knowledge management systems like SharePoint, Confluence, JIRA, and ITIL certification is preferred. The role involves implementing a comprehensive knowledge management strategy, collecting and organizing valuable knowledge, promoting knowledge sharing, continuous improvement, collaboration, culture building, and reporting & analysis. Benefits include temporary home-based work, medical, dental coverage and life insurance from day 1 of employment, paid vacation and sick leave, competitive salary package, financial assistance program, mandatory government benefits and 13th month pay, complimentary sleeping quarters, coffee at no cost, office fitness and wellness facilities at no cost, regular company events, work-life balance, career growth opportunities, accessible location in Metro Manila, and equal employment opportunity.

Requirements

• At least 3 years of experience as a Knowledge Manager
• Proven record in executing on a knowledge management framework
• Proficiency in knowledge management systems such as SharePoint, Confluence, JIRA and other similar tools
• Understanding and experience in Data Management, Taxonomy, and Metadata

Responsibilities

• Execute a comprehensive knowledge management strategy aligned with organizational goals
• Establish and maintain knowledge management policies, procedures, and best practices
• Identify, collect, and organize valuable knowledge from various sources within the organization
• Ensure the accurate and timely capture of critical knowledge and information
• Promote and facilitate the sharing of knowledge across teams and departments
• Implement tools/processes to enhance knowledge accessibility and utilization
• Develop and conduct training sessions to educate staff on knowledge management processes and tools
• Monitor and evaluate the effectiveness of knowledge management initiatives
• Continuously improve knowledge management processes based on feedback and evolving organizational needs
• Foster a culture of knowledge sharing and continuous learning within the organization
• Collaborate with various stakeholders to identify knowledge gaps and address them
• Generate reports and analytics to measure the impact of knowledge management initiatives

Preferred Qualifications

• ITIL certification is a plus or with strong experience in ITIL approach and practices
• Experience in a Managed Services Provider is preferred
• Proficiency in using ServiceNow
• Project management skills and implementation of knowledge management processes

Benefits

• Temporary Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA