Kooth Engagement Lead

Summary

Join Kooth PLC, a leading digital mental health company, as a Kooth Engagement Lead. This role focuses on raising awareness of Kooth and Qwell mental health services among young people and professionals in Halton, Warrington, St. Helens & Knowsley. Responsibilities include delivering presentations, conducting training, maintaining engagement records, and building relationships with schools, colleges, and community organizations. The position requires strong communication skills, data analysis abilities, and a clean driving license. Kooth offers a competitive salary, generous benefits, and opportunities for professional development. The role involves weekly travel within the specified territory, with the option to work from home otherwise.

Requirements

• Ability to positively, proactively, and professionally communicate and engage young people and professionals
• Clean driving licence and able to drive own car throughout the day (and evening when required)
• Efficiently manage own time, balancing each step in the engagement process
• Knowledge of regional demographics and priorities of Commissioners
• Efficient administration
• Able to analyse data from Salesforce, and begin to glean insights to improve performance
• GCSE in English and Maths - Level 5 or above
• Further Education qualification in teaching, marketing, sales, youth work or equivalent experience

Responsibilities

• Promote Kooth to young people in schools and colleges
• Prioritise engagement of secondary schools and colleges, with at least the largest 50% (based on pupil number) engaged in the past 6 months i.e. minimum of an intro email sent and one or more telephone calls made per setting
• Deliver whole school or whole year group assembly presentations about Kooth - a minimum audience of 50 young people if visiting in person - and a minimum of 3 per week
• ���Whole school” delivery - once a school is engaged, strive to secure assemblies for ALL year groups + staff training + parent comms (NB Qwell for teachers and parents)
• Maintain an up to date database of ALL secondary schools and FE/ Sixth Form colleges in contract area(s) using the current Engagement Plan (EP) template
• Host stalls at high footfall public events, including Freshers Fairs
• Focus on virtual, direct to CYP promotion of Kooth to clusters of primary schools (not F2F in individual schools), and only in the summer term
• Inform and promote Kooth (and Qwell where applicable) to referrers
• Build and maintain an up to database of all GP surgeries and medical centres in contract area(s) with named Practice Managers where possible
• Promote Kooth (and for Qwell if applicable to use for themselves or to refer adults) to education, healthcare & local community professionals by offering staff training - allocating your time according to the percentage split of time per group as shown above - also taking into account Commissioner priorities
• Join local social media groups and promote Kooth (& Qwell) using resources supplied centrally or via your team’s Canva Creation Lead
• Raise awareness with parents/carers about Kooth (and that Qwell is available for them where applicable) by attending secondary school parents’ evenings
• Demonstrate excellent knowledge about our Kooth and Qwell service, safeguarding, chat process and user benefit
• Demonstrate understanding and execution of the “6 steps to success” engagement process - and be willing to support your sub regional team by taking ownership of one of the steps for all sub region contracts, as agreed with your line manager
• Continuously improve confidence, presentation skills and use of interactivity whilst public speaking, seeking support from your line manager if needed
• Take a strategic approach to diary management and planning outreach to maximise reach and minimise travel time across the whole contract area(s)
• Use monthly data and Commissioner priorities to assess and evolve your engagement approach, in discussion with your line manager in monthly 1-1s
• Represent your work and Kooth plc with knowledge and professionalism in quarterly Commissioner meetings
• Timely administration to ensure Salesforce and Engagement Plans are up to date
• Share all new contacts sourced with Channel Marketing Manager for uploading into Hubspot
• Attend critical regional network meetings where you will be presenting information about Kooth/Qwell

Preferred Qualifications

• Communication
• Self starter
• Tenacity, determination
• Problem solving

Benefits

• Competitive Salary: Dependant on experience, up to £26,500
• Generous Annual Leave: Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones
• Professional Development: Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge
• Financial Security: Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company
• Health and Well-being: Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of
• Life Assurance: Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing
• Flexible Working: Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity
• Lifestyle Benefits: Take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances