SupportYourApp is hiring a
L1 / L2 Technical Support Consultant, Remote - Romania

Summary

The job is for a L1/L2 Technical Support Consultant at a leading SaaS, Software, or Hardware solutions company. The role involves staying updated with cutting-edge technology, debugging complex integrations, working with various frontend and backend frameworks, analyzing logs, promoting technical education among customers, and being the voice of the customer on technical aspects. The company offers a flexible schedule, opportunity to work remotely, inclusive international environment, compensation in USD, good bonuses for referring friends, paid intensive training and probation, work-life balance, responsive management interested in growth and long-lasting cooperation, greenhouse conditions for self-development, and treats its team like clients.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Proficiency with SDKs
• Familiarity with JavaScript frameworks
• Some understanding of backend frameworks
• Basic proficiency in SQL (knowledge of SQL is advantageous)
• Basic knowledge of HTML
• Experience with Postman Agent, including an understanding of the 'Request & Response' cycle and response status codes
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Always be up-to-date with the cutting-edge technology
• Debug customer’s complex integrations and suggest solutions accordingly
• Work with different frontend and backend frameworks
• Analyze logs and narrow down issues
• Promote technical education among customers
• Be a go-to person on product's technical aspects
• Be the voice of the customer on every technical aspect

Preferred Qualifications

• Familiarity with Yarn and npm
• Experience with Git and GitHub
• Knowledge of Single Sign-On (SSO) systems, e.g., Okta, and Azure AD
• Ability to navigate Developer's tools in Chrome, including Console, Network, and Application Storage tabs

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development