Remote L2 Technical Support Consultant

Summary

Join our Technical Support Engineer team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written)
• 1–2 years of prior experience in tech support, desktop support, or a similar role
• Demonstrable experience in working with logs , including proficiency in interpreting, analyzing, and leveraging log data for troubleshooting, system optimization, and security analysis
• Strong familiarity with CRMs and ticketing/support systems (Zendesk, Salesforce, Intercom, Freshdesk)
• Hands-on experience with Windows and Linux operating systems
• Solid understanding of how hardware and software platforms interact with one another
• Strong troubleshooting and problem-solving skills, attention to detail
• Excellent interpersonal skills

Responsibilities

• Provide exceptional technical support via calls, chats, and emails
• Assume ownership of technical issues reported by our customers and triage them as needed
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure the resolution of complex cases
• Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions
• Maintain working knowledge of our client’s products and services
• Support on-site activities for both technicians, customers, and subcontractors
• Manage and maintain updated records of failures, maintenance activities, and bugs

Preferred Qualifications

• Experience with UAV/UAS systems
• Hands-on experience with network-related architecture and cloud-based systems
• Experience with remote hardware debugging
• Experience with and understanding of firewalls and port configuration
• Degree in computer science or information technology
• Certification in Microsoft, Linux, or Cisco

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development