Technical Support Consultant

Summary

Join SupportYourApp as a Technical Support Consultant and contribute to the world's leading SaaS, Software, or Hardware solutions. Work remotely in a multicultural and multilingual environment, mastering new skills and achieving challenging goals with a People First management approach. Provide L1 and L2 support to customers, diagnosing and resolving complex technical issues, ensuring customer satisfaction. Gather data and technical information to resolve complex cases and maintain working knowledge of client products and services. Communicate with developers and other departments to troubleshoot technical issues.

Requirements

• Excellent English communication skills (at least C1 level)
• 2+ years experience in technical support role, preferable in software support
• Strong troubleshooting skills with software applications
• Ability to analyze logs and system diagnostics for issue resolution
• Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Always be up-to-date with the cutting-edge technology
• Provide L1 and L2 support to customers, diagnosing and resolving complex technical issues
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure resolution of complex cases
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client’s products and services
• Securely work with customers’ sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Familiarity with payment processing systems or financial technology
• Knowledge of web technologies, APIs, and database management

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development