L&D Consultant

Summary

Join Deel, a global leader in international payroll and compliance, as an L&D Consultant. You will be a customer-facing expert on Deel Engage, supporting clients with performance management, learning management, and career development. Responsibilities include consulting clients, assisting with onboarding, building relationships, providing support, and becoming an expert Deel Engage user. You will collaborate with internal teams to deliver exceptional customer experiences. The ideal candidate possesses a strong understanding of L&D processes, excellent communication skills, and proficiency in modern software applications. Deel offers competitive pay, benefits, and perks, including remote work flexibility and stock grant opportunities.

Requirements

• Strong understanding of L&D processes, policies, and best practices
• Customer-obsessed relationship builder committed to customer service who remains calm and collected when facing crises or criticism
• Excellent verbal and written communication skills in English
• Proficient in modern software applications with a passion for technology, capable of effectively explaining and training clients and colleagues
• Solid analytical foundation with the ability to manipulate and synthesize data

Responsibilities

• Consult clients on performance management, learning management, and career development processes
• Assist new customers with onboarding and ensure successful deployment within their first 30-60 days using Deel Engage
• Build deep and trusting relationships with clients by identifying their pain points, providing solutions and best practices, and recognizing opportunities for growth
• Provide prompt and efficient support to clients, addressing a wide range of questions from technical issues to L&D-related inquiries
• Become an expert user of Deel Engage to train customers and provide credible guidance on features and functionality
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience

Preferred Qualifications

• Have a background in learning or educational sciences
• Have experience working in an HR or L&D team
• Have experience working at a high-growth start-up or scale-up
• Have experience working with clients and team members from multiple countries and across multiple time zones

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available