Trafilea Tech E-commerce Group is hiring a
L&D Manager

Summary

The Learning & Development Manager will drive organizational excellence by designing, implementing, and managing comprehensive learning strategies and programs. This role requires a proactive attitude, strong project management skills, and experience in creating engaging training materials. The position is a contractor one, allowing remote work within the Uruguayan timezone.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Organizational Psychology, or a related field. Master’s degree or relevant certifications are a plus
• Minimum of 5 years of progressive experience in Learning & Development, strongly emphasizing scaling trainings and content management with limited budgets
• Proven track record of successfully designing and implementing training programs across multiple business units (hands-on), demonstrating adaptability to various organizational structures and needs
• In-depth knowledge of instructional design principles, adult learning theories, and best practices in training methodologies
• Strong project management skills with experience in managing complex, cross-functional initiatives
• Exceptional content development and management skills, including the ability to create engaging and impactful learning materials
• Familiarity with various learning management systems (LMS) and other training delivery platforms
• Demonstrated experience in scaling training programs to support rapid organizational growth
• Proven ability to adapt training strategies to meet the unique needs of different business units while maintaining consistency in quality and content
• Strong leadership skills with a track record of building and leading high-performance teams
• Excellent communication and interpersonal skills, with the ability to collaborate effectively at all levels of the organization
• Good prioritization skills and a tolerance for frustration are key to surviving in the fast-paced and dynamic environment of a very young company like ours
• Experience in creating and delivering presentations and training sessions to diverse audiences

Responsibilities

• Develop and implement comprehensive learning strategies and programs aligned with quarterly organizational objectives
• Create content to support the diffusion and comprehension of core values and competencies
• Design tailored training programs for each department and level of the organization
• Support establishing an extraordinary leadership model to enhance the workplace
• Implement ongoing gamification for critical quarterly people engagement programs
• Ensure critical training and development policies are adjusted, documented, and accessible to all contributors
• Evaluate and implement new training & feedback tools to enhance program delivery
• Oversee the improvement of the UX overall training & development platforms
• Maintain an onboarding satisfaction score of >80% overall while reducing initial 3 months turnover score to its minimum
• Ensure monthly updates of the onboarding matrix per department and role
• Implement and improve onboarding programs for various roles to support rapid headcount growth, with extra focus on Marketing and IT
• Act as a learning buddy of all new leaders and SR roles joining the company
• Be the final approver of all the onboarding plans for Sr roles
• Conduct quarterly performance reviews with >95% completion by all managers
• Implement 360 reviews annually for the leadership team and ensure the execution and delivery of qualitative analysis and reports
• Execute OKRs and result-oriented methodologies throughout the organization
• Conduct Talent Calibrations twice a year and identify high-performers, high potentials and low performers
• Ensure constant communication with People Business Partners to discuss performance gaps
• Implement career paths for technical and management roles to enhance talent retention and growth opportunities
• Own the Mentoring and Hero Leader training programs creating super 2.0 versions of the already existing methodology, materials and curricula
• Collaborate with the definition of the division’s OKRs and initiatives quarterly, ensuring a minimum of 85% of completion
• Define weekly and quarterly plans, providing regular status reports
• Demonstrate strong project management skills, managing multiple responsibilities and priorities effectively
• Partner with MTKTG People Business Partner to ensure the execution of all training & development strategies by providing real-time information and reports to tackle opportunities
• Ensure the correct partnerships between the team and their PPAEC and People Operations counterparts to guarantee the correct information flows to drive execution

Preferred Qualifications

• Familiarity with e-commerce, technology, or a similar industry is highly desirable
• Understanding of global workforce dynamics and cultural considerations in training design