Muck Rack is hiring a
Instructional Designer

Summary

Muck Rack is a SaaS platform for public relations and communications professionals seeking an Instructional Designer to collaborate on the execution of a unified content strategy that supports the needs of GTM teams and Muck Rack customers. The role involves developing educational resources, tracking metrics, and building relationships with key stakeholders.

Requirements

• At least 2 years of experience in instructional design at B2B SaaS companies
• 2+ years experience using course authoring and video/audio design tools (Articulate 360, Adobe Illustrator, and TechSmith Camtasia preferred)
• Experience with incorporating multiple media elements into learning programs, including audio, video, animation, simulation, and self-developed graphics
• Knowledge of adult learning principles and needs assessment techniques
• Ability to work autonomously and a desire to own projects from start to finish
• Ability to analyze training needs for revenue professionals and a proven track record of creating training that leads to measurable and observable business outcomes
• Data-driven with a passion to uncover how our customers learn and retain information most effectively
• Great communicator with strong collaboration and project management skills - you’re excited to work with internal stakeholders and able to understand and explain technical features in terms of the value they provide to customers
• Deep empathy for the challenges and motivators for those working in public relations and communications
• Appetite to learn the latest technologies and techniques required to build best-in-class digital education solutions

Responsibilities

• Work alongside Go-To-Market Enablement and Customer Education team members to analyze training needs for our customers
• Develop exciting learning experiences through a unified content strategy and provide a continuous learning path of relevant and impactful education that benefit GTM teams and Muck Rack customers
• Create L&D assets (e.g. courses, videos, webinars, product simulations, etc.) to support awareness and adoption of Muck Rack
• Track and oversee the metrics and reporting needed to measure success and impact of training, tools, and processes
• Build relationships and collaborate cross-functionally with key stakeholders from Customer Success, Sales, Product, Marketing, and Customer Support
• Field internal and external inquiries and content requests for customers

Preferred Qualifications

Direct experience working with major LMS systems (Skilljar a plus)

Benefits

• Remote Work, Forever.. We’re a fully distributed team and have pledged to remain that way forever. We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership
• Transparent Compensation.. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market
• Health & Wellness*.. Muck Rack provides comprehensive health, dental, vision, disability and life insurance for employees and their families. We offer a high-deductible health plan with 100% premium coverage for individuals, as well as a range of other plan options
• PTO and Family Benefits.. Our team enjoys 4+ weeks of off-the-grid PTO, paid sick/mental health days and 13 paid holidays, which can be exchanged for additional PTO with our 'Holiday Swap Program.' We also provide up to 16 weeks of fully paid parental leave
• Personal & Professional Development.. We grow talent by creating internal pathways for advancement and promotion. Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities
• Culture of Inclusion.. We know that diverse perspectives breed innovation and help us better serve our customers. We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably