Lead, Advanced Analytics, Payments Insights

Summary

Join Airbnb's Payments team as a Lead Analyst, Advanced Analytics, Payments Insights and play a critical role in shaping the strategic direction of payments operations. Enable data-driven decision-making across various teams, collaborating on policy development and procedure implementation related to receiving and processing funds. Oversee daily operations with finance, focusing on collection, reconciliation, and settlement. Work closely with cross-functional teams to improve processes and streamline payments data globally. Communicate effectively with stakeholders, and leverage data and insights to solve complex problems, influence strategy, and create impact. A typical day involves generating reports, analyzing data, providing updates, and collaborating on financial risk management and payments process optimization.

Requirements

• 8+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
• Have experience supporting Payments team and/or have worked closely
• Expert skills in SQL and expert in at least one programming language for data analysis (Python or R)
• Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting
• Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)
• Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions

Responsibilities

• Generating payment reports and analyzing payment data for insights and performance evaluation
• Provide regular updates and reports to management and stakeholders
• Assist with analyzing payment performance and health, triaging the issue, and provide recommendation on the best course solution and optimization
• You will collaborate on Financial Risk Management including losses, chargebacks and other cost components, and automation of payments processes
• Assist with initiatives to optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunities
• Collaborate with driving Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable results
• Assist with building new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, both internal and external, to inform strategic decision-making
• Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation
• Oversee the day to day operations in partnership with finance
• Ensure accurate and efficient handling of payments transaction
• Monitor payment trends, identify areas for improvement and implement strategies to optimize payments processing
• Provide guidance to platform to maintain a robust and reliable payments infrastructure, contributing to the overall financial health of the business

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits