Lead, Advanced Analytics, Trust & Safety

Summary

Join Airbnb's Trust Experience Analytics team as an Advanced Analytics Lead and help millions of guests and hosts by enabling travel on our platform. You will be part of a data squad focused on building scalable products and systems to detect and mitigate fraud. Leverage Airbnb's data and machine learning infrastructure to build measurement capacity and create data narratives. Influence data-driven decisions across business verticals and lead the data-driven product roadmap for Trust - Safety & Identity. You will define and evaluate key metrics, conduct power analyses, and use statistical models to improve inference. Collaborate with a strong team of engineers, product managers, designers, and operations agents to achieve shared goals.

Requirements

• A minimum of 5+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
• Have experience supporting trust and safety team and/or have worked closely with policy, content moderation, or security teams
• Expert skills in SQL and expert in at least one programming language for data analysis (Python or R)
• Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting
• Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)
• Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions

Responsibilities

• Lead and drive data-driven product roadmap for the Trust - Safety & Identity working groups
• Recommend actionable solutions backed by data and metrics to product problems, with the ability to effectively communicate with Product & Engineering managers of varying technical levels
• Build the business insights & reporting platform to detect and support the mitigation of potential fraud behavior and actors across the Airbnb platform
• Perform data modeling of the various entities involved in the Trust creation and defense including hosts, guests, agents, and others using tools & frameworks for optimizing community end-to-end journey by minimizing undesired frictions while introducing proactive product defenses on our platform
• Defining and evaluating key metrics in an unstructured problem space including measurement of the ML models that drive product development. Communicating a robust understanding of what moves these metrics and why
• Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others
• Influence experimentation & measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference. Your expertise in causal inference as well as passion for the subject matter will help you address this unstructured space

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits