Senior Business Systems Analyst

Summary

Join Thumbtack's Technical Program Management team as their first Business Systems Analyst! You will be instrumental in shaping how the company identifies, analyzes, and prioritizes tooling-enabled opportunities. Your responsibilities include investigating and analyzing opportunities to improve efficiency and scalability, proposing project recommendations, collaborating with various teams to translate recommendations into actionable plans, and executing and iterating on those plans. You will also play a key role in building the BSA function within the team. This role requires a deep understanding of technology and business processes, strong analytical and problem-solving skills, and excellent communication and collaboration abilities. The ideal candidate will have 5+ years of experience in a similar role and experience with various technologies and tools.

Requirements

• 5+ years of experience as a Business Systems Analyst, Systems Analyst, or similar hybrid role at the intersection of technology and operational excellence
• Advanced analytical and technical problem-solving skills, with the ability to creatively identify business needs and translate them into structured requirements and functional/technical specs
• Experience transforming business processes and solutions using bleeding edge technology (e.g. generative and agentic AI); able to identify and implement these opportunities
• Excellent collaboration and communication skills with the ability to translate between technical teams (including engineers and system admins/developers) and non-technical stakeholders
• Strong documenter and storyteller with experience diagramming processes/systems and using compelling proposals to convey project opportunities; comfortable using tools like Lucidchart, JIRA, Google Workspace, and Coda
• Hands-on experience with Salesforce, Contact Centers (e.g. Genesys), SaaS integrations, other backend tools; able to navigate data structures (e.g. interpreting data models, reviewing APIs)
• Self-starter with a strong sense of ownership and attention to detail; thrives in a fast-paced and agile environment, works independently while proactively seeking feedback and alignment

Responsibilities

• Discover - With strategic guidance from TPM and business leadership, perform investigations (e.g. data/process/system/infra analysis, online/peer/internal research) to identify transformative tech-based opportunities to drive efficiency, experience, scalability, or business outcomes
• Analyze - Comprehensively analyze the highest potential opportunities, determine requirements, identify and evaluate solution alternatives (including assessing new tools/tech/innovations and running live/simulated tests/POCs), and document the process and findings
• Propose - Based on completed analyses, document compelling project recommendations including details of costs and benefits, development and change management scope/effort, risks and dependencies, and other considerations
• Plan - Collaborate with TPMs, development teams, and business stakeholders to translate approved recommendations and inbound business requests into detailed requirements and technical specs (including workflow diagrams, system designs, and other visual documentation), actionable project/implementation plans, and clear and measurable goals
• Deliver - Collaborate with TPMs, development teams, and business stakeholders to execute and iterate on select plans, track and communicate progress, fix issues, help with UAT and change management, assess results vs. intentions, document learnings, and facilitate necessary handoffs
• Set the bar - Play an active role in building up the BSA function, helping to shape it over time in a way that levels up the TPM charter and drives maximum value

Benefits

• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $111,350 - $144,100
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $100,215 - $129,690
• For candidates living in all other US locations, the expected salary range for this role is currently $94,690 - $122,540