Lead Analyst

Summary

Join Airbnb's Payments team as a Lead Analyst, Advanced Analytics, Payments Insights and play a critical role in shaping the strategic direction of payments operations. Enable data-driven decision-making across various teams, collaborating on policy development and overseeing daily operations. Leverage your expertise in data analysis to solve complex problems, build analytical frameworks, and communicate insights effectively. A typical day involves generating reports, analyzing data, providing recommendations, and collaborating with cross-functional teams to optimize the payments journey. This role requires strong analytical skills, experience with payments, and proficiency in SQL and at least one programming language. The position is US-remote eligible, with occasional office work.

Requirements

• 8+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
• Have experience supporting Payments team and/or have worked closely
• Expert skills in SQL and expert in at least one programming language for data analysis (Python or R)
• Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting
• Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)
• Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions

Responsibilities

• Generate payment reports and analyze payment data for insights and performance evaluation
• Provide regular updates and reports to management and stakeholders
• Assist with analyzing payment performance and health, triaging the issue, and provide recommendation on the best course solution and optimization
• Collaborate on Financial Risk Management including losses, chargebacks and other cost components, and automation of payments processes
• Assist with initiatives to optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunities
• Collaborate with driving Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable results
• Assist with building new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, both internal and external, to inform strategic decision-making
• Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation
• Oversee the day to day operations in partnership with finance
• Ensure accurate and efficient handling of payments transaction
• Monitor payment trends, identify areas for improvement and implement strategies to optimize payments processing
• Provide guidance to platform to maintain a robust and reliable payments infrastructure, contributing to the overall financial health of the business

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits