Lead Analyst, Advanced Analytics

Summary

Join Airbnb's Payments team as the Lead Analyst, Advanced Analytics, Payments Insights! You will play a crucial role in driving data-driven decisions across the Payments Platform. Responsibilities include generating payment reports, analyzing data, collaborating with cross-functional teams, and optimizing payment processes. You'll leverage advanced analytics to improve the payment experience for Hosts and Guests. This role requires extensive experience in business analytics, expertise in SQL and a programming language, and strong communication skills. The position is US-remote eligible, with a competitive salary and potential for bonus, equity, and benefits.

Requirements

• 8+ years of industry experience in business analytics
• A degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
• Experience supporting Payments team and/or have worked closely
• Expert skills in SQL
• Expert in at least one programming language for data analysis (Python or R)
• Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting
• Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)
• Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions

Responsibilities

• Generate payment reports and analyze payment data for insights and performance evaluation
• Provide regular updates and reports to management and stakeholders
• Assist with analyzing payment performance and health, triaging the issue, and provide recommendation on the best course solution and optimization
• Collaborate on Financial Risk Management including losses, chargebacks and other cost components, and automation of payments processes
• Assist with initiatives to optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunities
• Collaborate with driving Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable results
• Assist with building new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, both internal and external, to inform strategic decision-making
• Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation
• Oversee the day to day operations in partnership with finance
• Ensure accurate and efficient handling of payments transaction
• Monitor payment trends, identify areas for improvement and implement strategies to optimize payments processing
• Provide guidance to platform to maintain a robust and reliable payments infrastructure, contributing to the overall financial health of the business

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits