Lead Business Analyst

Summary

Join Plivo's Product Operations team as a highly analytical and tech-savvy individual to contribute to the global success of our cloud communications platform. You will design and implement compliance procedures, leverage data analysis skills to identify patterns and solve problems, and collaborate with various teams to ensure smooth operations. This role requires a strong data analysis background, experience with SQL and Excel, and the ability to manage multiple projects simultaneously. The ideal candidate possesses a Bachelor's degree in engineering and at least four years of relevant experience in a tech or SaaS company. Plivo offers a remote-first culture, excellent benefits, and opportunities for career advancement.

Requirements

• Bachelor’s degree in engineering is preferred
• Minimum of 4 years of experience in a similar role within a tech or SaaS company or A leading data analytics Firm
• Data analysis background, Hands-On with SQL and MS-Excel / Google Sheets with an Excellent verbal and written communication skills is a must

Responsibilities

• Design and define SOPs (Standard Operating Procedure) and tracker for compliance programs; train larger teams on SOPs established
• Solid problem solving. Know basic scripting, use LLMs, low-code/no-code tools to be able to automate day-to-day work, run experiments, etc
• Ability to run parallel programs and manage critical threads
• Hands-on with GSheets, Excel, SQL, Dashboarding – Pull out data, figure out anomalies, move the needle
• Work with product marketing to ensure product documentation is up to date
• Driven and proactive with communication & stakeholder management
• Proactively identify and address fraud, phishing on the platform
• Have a decent understanding of APIs and technology
• Work with sales and support teams to unblock their day-to-day operations with respect to product
• Ability to work in a fast-paced and dynamic environment

Preferred Qualifications

• Candidates with experience in doing data analysis using Python or R will be preferred
• Experience with dashboarding tools like Tableau, Quicksight etc. is a plus

Benefits

• Remote First Culture
• Home office Infra Allowance
• Industry-leading compensation and benefits
• Premium Healthcare/Wellness benefits for Employee and Family
• Open culture and working with a young and dynamic team
• Career advancement opportunities
• Generous vacation policy leading to great work life balance